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    • Shipping policy

    SHIPPING

    We are happy to ship worldwide! Orders will have shipping added at checkout. You can get an estimate on shipping rates before confirming your order.

    PRODUCTION TIMES BEFORE SHIPPING

    All products are made to order. 

    We practice slow fashion, saint style.
    We want to be remembered for the quality of our products, not the waste we leave behind. So we choose to deliver only made-to-order products and carry zero inventory. This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Thank you for making thoughtful purchasing decisions!

    We take about 3–8 business days to create apparel products (t-shirts etc.) and 3–5 business days for non-apparel (mugs, decal, hats, home etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination.

    Often our products are shipped within 5 business days or less! 

    If you are purchasing our products as gifts or for a holiday, we advise to order well in advance to guarantee a timely arrival.


    SHIPPING DELIVERY TIMES AFTER PRODUCTION

    Shipping carriers may experience delays that are beyond the estimated arrival date. Lucy + Norman has no control over shipping carrier delays. All delivery timelines listed at checkout are estimates only and may vary. 

    USA

    • Overnight – 1 business day
    • Express – 1 to 3 business days
    • Standard – 3 to 5 business days
    • Economy – 5 to 8 business days

    International from USA (includes Canada)

    • Express – 1 to 3 business days
    • Standard – 3 to 5 business days
    • Economy – 5 to 10 business days
    • No rush – 10 to 20 business days (no tracking)

    International from Europe

    • Express – 1 to 3 business days
    • Standard – 3 to 5 business days
    • Economy – 5 to 10 business days
    • No rush – 10 to 20 business days (no tracking)

    CUSTOMS + TAXES + TARIFFS

    We do our best to have your product made and shipped closest to wherever you are with our worldwide partners. Buyers are responsible for any customs, duties, taxes and tariffs that may apply upon arrival. Delays due to customs are unfortunately out of our control.

    Due to frequent changes and unpredictable enforcement, we don't collect duties at checkout—the customer is solely responsible for import duties, if they are collected. 

    MULTIPLE PRODUCTS

    If you order multiple products, they may be shipped separately and may arrive separately at different times.

    An example would be if you order a t-shirt, a mug and a print. The shirts are mailed in poly bags, mugs are boxed, and prints are shipped in durable tubes so they may all be shipped separately.

    If you order multiple t-shirts, they may ship separately as well due to when they are printed.

    LOST PACKAGE

    If a package is lost in transit, please contact us no later than 14 days after the estimated delivery date. Delays due to customs is unfortunately out of our control. Shippers may mistakenly leave packages at a wrong address, please check with your neighbors and local postal office as well.