Sizing

Please compare measurements from the chart on each product page against a comfortable fitting shirt that you already own. 

Measure by laying it on a flat surface. Length is measured from the highest point of the shoulder to the hem. Width is measured from armpit to armpit.

Unfortunately we do not refund for a wrong size ordered as the item is made just for you so please refer to the size charts on each product page.

Unfortunately we do not refund for a wrong size ordered as the item is made just for you.

If you ordered an adult size and received a youth size, please email us at hello@lucyandnorman.com and will be happy to resolve it for you.

Lucy is a plus sized gal wearing a 2X and Norman, the beefcake that he is, wears a 3X. If they wore tees.

Shipping

Orders will have shipping added at checkout. You can get an estimate on shipping rates before confirming your order.

We are happy ship worldwide!

You can get an estimate on shipping rates before confirming your order.

All products are made to order. 

We take about 3–8 business days to create apparel products (t-shirts etc.) and 3–5 business days for non-apparel (mugs, hats etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination.

Often our products are shipped within 5 business days or less! 

Shipping carriers may experience delays that are beyond the estimated arrival date. Lucy + Norman has no control over shipping carrier delays. All delivery timelines listed at checkout are estimates only and may vary. In the unlikely event of a delay, we will inform you by e-mail.

USA

Overnight – 1 business day 

Express – 1 to 3 business days 

Standard – 3 to 5 business days 

Economy – 5 to 8 business days 

International from USA

Express – 1 to 3 business days 

Standard – 3 to 5 business days 

Economy – 5 to 10 business days 

No rush – 10 to 20 business days (no tracking) 

International from Europe

Express – 1 to 3 business days 

Standard – 3 to 5 business days 

Economy – 5 to 10 business days 

No rush – 10 to 20 business days (no tracking)

Buyers are responsible for any customs and taxes that may apply. Delays due to customs are unfortunately out of our control.

If a package is lost in transit, please contact us no later than 30 days after the estimated delivery date.

Delays due to customs is unfortunately out of our control.

If you order multiple products, they may be shipped separately and may arrive separately at different times but the shipping price will be calculated together.

An example would be if you order a t-shirt, a mug and a print. The shirts are mailed in poly bags, mugs are boxed, and prints are shipped in durable tubes so they may all be shipped separately.

If you order multiple t-shirts, they may ship separately as well due to when they are printed.

Packages delivered that go unclaimed are returned to our printing facility and you will be liable for the cost of reshipping the package.

If the shipping address is an error by us, we will cover the cost of shipping.

If the customer has entered the wrong address or needs a change of address after the package has been shipped, the customer is responsible for any added shipping costs.

The package will be returned to our printing facility and will need to be shipped out again.

Unfortunately we can't ship to a PO Box.

Returns

Because our items are made to order we do not offer refunds.

However, if your item is damaged, misprinted or defective you are eligible for a refund. Please provide us with a photo of the item to hello@lucyandnorman.com within 7 days and we will be happy to try to resolve the problem. If items purchased must be returned, the shipping cost is paid by the customer. Contact us for the return address.

If a product has been damaged by the customer, a refund is not applicable.

Because our orders are custom produced, we offer order modifications for only a few hours after your order is placed.

Please email us at hello@lucyandnorman.com

We are sorry you've changed your mind! Our products are custom produced and made just for you, so can we only offer order cancellations for a few hours after your order is placed.

Please email us at hello@lucyandnorman.com

You can reach out to us by emailing us at hello@lucyandnorman.com

Printing

Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable.

We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children's wear 12 and below.

The DTG printing technique uses a pretreatment to adhere the print to the garment and makes it last longer. The smell will go away after the first wash.

The DTG printing technique uses a pretreatment to adhere the print to the garment and makes it last longer. The yellow stain will go away after washing.

I am a professional graphic designer that uses several printing companies to produce my products. They ship directly to my customers on my behalf.

Contact us with your idea and I may be able to accommodate a special order with some of the current designs.

Payment Options

Lucy and Norman would gladly accept treats and belly rubs for payment but unfortunately we only currently accept Visa, MasterCard, American Express, Discover, Apple Pay, and PayPal.

Care

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble-dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Yellow Stains; Have you already washed the shirt? These could be remains from our pre-treat solution that we use on shirts to make your prints more durable.

Care instructions are listed on the garment tag.

We suggest that you throw it on while running out the door before your dog hugs you. Or match your tee color to your dog's color. Or just use a wet towel to lightly rub it off.

Other

© All images of original artwork, designs and photographs are the property of Lucy and Norman and subject to copyright laws.

If you've purchased from anywhere else other than www.lucyandnorman.com, our FaceBook page, or our Instagram account, we are not responsible for the quality of the products and shipping times as they are most likely a copycat.

If you've come across our designs somewhere else, we would love if you would let us know as we would hate for you to receive a lesser quality product!

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