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Clothing
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    • Production Time

    All products are made to order. 

    We practice slow fashion, saint style.
    We want to be remembered for the quality of our products, not the waste we leave behind. So we choose to deliver only made-to-order products and carry zero inventory. This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Thank you for making thoughtful purchasing decisions!

    We take about 3–8 business days to create apparel products (t-shirts etc.) and 3–5 business days for non-apparel (mugs, decal, hats, home etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. Often our products are shipped within 5 business days or less! 

    If you are purchasing our products as gifts or for a holiday, we advise to order well in advance to guarantee a timely arrival.

    Shipping Delivery Times After Production

    We are happy to ship worldwide! Orders will have shipping added at checkout. You can get an estimate on shipping rates before confirming your order.

    Shipping carriers may experience delays that are beyond the estimated arrival date. Lucy + Norman has no control over shipping carrier delays. All delivery timelines listed at checkout are estimates only and may vary.

    Multiple Products

    If you order multiple products, they may be shipped separately and may arrive separately at different times.

    An example would be if you order a t-shirt, a mug and a print. The shirts are mailed in poly bags, mugs are boxed, and prints are shipped in durable tubes so they may all be shipped separately.

    If you order multiple t-shirts, they may ship separately as well due to when they are printed.

    Customs, Taxes + Tarrifs

    We do our best to have your product made and shipped closest to wherever you are with our worldwide partners. Buyers are responsible for any customs, duties, taxes and tarrifs that may apply upon arrival. Delays due to customs are unfortunately out of our control.

    Due to frequent changes and unpredictable enforcement, we don't collect duties at checkout—the customer is solely responsible for import duties, if they are collected. 

    Here's what you need to know:

    Right now, some parcels may be subject to additional duties or taxes upon arrival, depending on how local customs officers choose to process the shipment. This means that: 

    • You may or may not be charged tariffs—it varies case by case.  
    • Some parcels are being returned to sender without clear reason or explanation. 

    In practice, small parcels often arrive without extra steps for the customer, and return to sender is unlikely.

    Thank you for your patience and understanding as we navigate this together. 

    Refunds + Returns

    We want you to be happy with your new purchase! If our product does not meet your expectation, please contact us within 5 days of receiving your item and we will do our absolute best to make you happy.

    We do not accept returns unless it is due to a manufacturing defect.We only replace items if they are defective or damaged, not for a wrong size ordered. 

    Please email us photos of the product, with details of the defect. If the measurements are wrong to the size ordered, take a photo with a measuring tape next to it and the label. Sometimes products can be accidentally labeled wrong. We may need photos of the shipping label as well in some cases.

    Items that are replaced will be identical to the original order and have the same design unless it is determined by Lucy + Norman that a change would be beneficial.

    Damaged During Shipping

    If your item(s) are damaged during shipping, please notify us within 5 business days. Please email us a photo for verification. 

    Lost Package

    If a package is lost in transit, please contact us no later than 30 days after the estimated delivery date. Delays due to customs is unfortunately out of our control.

    EU Warranty + Compliance

    Age restrictions: For adults
    EU Warranty: 2 years
    Other compliance information: Meets the EU REACH requirements.

    In compliance with the General Product Safety Regulation (GPSR), Lucy and Norman and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com.