We are happy to ship worldwide! Orders will have shipping added at checkout. You can get an estimate on shipping rates before confirming your order.
If you are purchasing our products as gifts for a holiday, we advise to order well in advance to guarantee a timely arrival. We anticipate that this year our suppliers will be extremely busy!
All products are made to order.
Stickers and Decals take 1–3 business days + shipping as a normal parcel.
We take about 3–8 business days to create apparel products (t-shirts etc.) and 3–5 business days for non-apparel (mugs, hats etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination.
Often our products are shipped within 5 business days or less!
Shipping carriers may experience delays that are beyond the estimated arrival date. Lucy + Norman has no control over shipping carrier delays. All delivery timelines listed at checkout are estimates only and may vary. In the unlikely event of a delay, we will inform you by e-mail.
USA
Overnight – 1 business day
Express – 1 to 3 business days
Standard – 3 to 5 business days
Economy – 5 to 8 business days
International from USA (includes Canada)
Express – 1 to 3 business days
Standard – 3 to 5 business days
Economy – 5 to 10 business days
No rush – 10 to 20 business days (no tracking)
International from Europe
Express – 1 to 3 business days
Standard – 3 to 5 business days
Economy – 5 to 10 business days
No rush – 10 to 20 business days (no tracking)
Buyers are responsible for any customs, duties, taxes and tarrifs that may apply upon arrival. Delays due to customs are unfortunately out of our control.
If a package is lost in transit, please contact us no later than 30 days after the estimated delivery date. Delays due to customs is unfortunately out of our control.
If you order multiple products, they may be shipped separately and may arrive separately at different times.
An example would be if you order a t-shirt, a mug and a print. The shirts are mailed in poly bags, mugs are boxed, and prints are shipped in durable tubes so they may all be shipped separately.
If you order multiple t-shirts, they may ship separately as well due to when they are printed.
We want you to be satisfied with your new purchase. If our product does not meet your expectation, please contact us within 5 days of receiving your item and we will do our absolute best to make you happy. We do not accept returns on printed merchandise unless it is due to a manufacturing defect.
Unfortunately we can’t offer you a refund or exchange as the product is made just for you.
If your item(s) are damaged during shipping, please notify us within 5 business days. Please email us a photo for verification.
To return your defective product, please email us at hello@lucyandnorman.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Gift cards.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If a product is deemed defective, a complete inspection of products returned will take place to determine the authentication of a request. If an item is approved for replacement, the original sales order receipt/number must accompany the item being returned. Items that are replaced will be identical to the original order and have the same design unless it is determined by Lucy + Norman that a change would be beneficial.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lucyandnorman.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lucyandnorman.com
All products are made to order.
We practice slow fashion, saint style.
We want to be remembered for the quality of our products, not the waste we leave behind. So we choose to deliver only made-to-order products and carry zero inventory. This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Thank you for making thoughtful purchasing decisions!
We take about 3–8 business days to create apparel products (t-shirts etc.) and 3–5 business days for non-apparel (mugs, decal, hats, home etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. Often our products are shipped within 5 business days or less!
If you are purchasing our products as gifts or for a holiday, we advise to order well in advance to guarantee a timely arrival.
We are happy to ship worldwide! Orders will have shipping added at checkout. You can get an estimate on shipping rates before confirming your order.
Shipping carriers may experience delays that are beyond the estimated arrival date. Lucy + Norman has no control over shipping carrier delays. All delivery timelines listed at checkout are estimates only and may vary.
If you order multiple products, they may be shipped separately and may arrive separately at different times.
An example would be if you order a t-shirt, a mug and a print. The shirts are mailed in poly bags, mugs are boxed, and prints are shipped in durable tubes so they may all be shipped separately.
If you order multiple t-shirts, they may ship separately as well due to when they are printed.
We do our best to have your product made and shipped closest to wherever you are with our worldwide partners. Buyers are responsible for any customs, duties, taxes and tarrifs that may apply upon arrival. Delays due to customs are unfortunately out of our control.
Due to frequent changes and unpredictable enforcement, we don't collect duties at checkout—the customer is solely responsible for import duties, if they are collected.
Here's what you need to know:
Right now, some parcels may be subject to additional duties or taxes upon arrival, depending on how local customs officers choose to process the shipment. This means that:
In practice, small parcels often arrive without extra steps for the customer, and return to sender is unlikely.
Thank you for your patience and understanding as we navigate this together.
We want you to be happy with your new purchase! If our product does not meet your expectation, please contact us within 5 days of receiving your item and we will do our absolute best to make you happy.
We do not accept returns unless it is due to a manufacturing defect.We only replace items if they are defective or damaged, not for a wrong size ordered.
Please email us photos of the product, with details of the defect. If the measurements are wrong to the size ordered, take a photo with a measuring tape next to it and the label. Sometimes products can be accidentally labeled wrong. We may need photos of the shipping label as well in some cases.
Items that are replaced will be identical to the original order and have the same design unless it is determined by Lucy + Norman that a change would be beneficial.
If your item(s) are damaged during shipping, please notify us within 5 business days. Please email us a photo for verification.
If a package is lost in transit, please contact us no later than 30 days after the estimated delivery date. Delays due to customs is unfortunately out of our control.
Age restrictions: For adults
EU Warranty: 2 years
Other compliance information: Meets the EU REACH requirements.
In compliance with the General Product Safety Regulation (GPSR), Lucy and Norman and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com.