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    I Wish Rainbow Bridge Had Visiting Hours Dog Memorial Candle

    Scent

    Personalize your beloved dogs' name + dates, and light this beautiful candle whenever you think of them.

    Our coconut soy wax candle is clean-burning, biodegradable, and natural. A vegan blend of natural apricot, coconut, soy. The wax is toxin-free, paraben-free, phthalate-free, and comes from renewable sources. The entire blend utilizes only FDA-approved waxes. The wood wick is eco-friendly and made from FSC Certified Wood.

    • 11 oz
    • Burn time is about 50+ hours
    • Natural off-white coconut soy blended wax
    • No dyes
    • Frosted glass + Wood lid
    • Hand-poured in the USA

    Fragrances

    Cactus Flower + Jade

    Top: Aloe, Agave
    Middle: Green Leaves, Green Floral, Chrysanthemum
    Base: Patchouli

    Dive into the desert oasis of our Cactus Flower + Jade fragrance, the fragrance brings the endless sky and boundless landscape right to you. Energize your space with the sparkling top notes of aloe and agave, invigorating your senses with the crisp natural essences at the heart—evergreen leaves and Chrysanthemum in full bloom. But it's the earthy patchouli at the base that grounds this scent, capturing the essence of a cactus's resilient beauty. Seize the day and embrace the vibrancy—let Cactus Flower be the invisible accessory that sets the mood of your personal haven.


    Lemon Verbena

    Top: Lemon, Sugar, Lemon Peel
    Middle: Lemon Verbena, Lemongrass
    Base: Light Musk, Benzoin

    Embrace the crisp essence of energizing morning freshness captured in our Lemon Verbena fragrance. Start your day the invigorating way with top notes of zesty lemon and sweetened sugar, perfectly balanced with the fresh allure of lemongrass. As your day unfolds, feel the invigorating aroma of lemon verbena entwine with light musk and the gentle warmth of benzoin. Each layer of Lemon Verbena is a morning ritual, elevating your senses and instilling a bright, unstoppable spirit.

    Ocean Breeze

    Top: Sea Salt, Bergamot
    Middle: Mint, Magnolia
    Base: Marine, Juniper, Light Musk

    Experience the serenity of a coastal escape with our Ocean Breeze fragrance, the essence of which dances on the air like a gentle morning sea breeze. Top notes of zesty bergamot and crystalline sea salt awaken the senses, leading you into a calming mist of magnolia's fresh floral embrace and the cool refreshing undercurrent of mint. The journey concludes with base notes of juniper and a hint of light musk that echo the tranquil lapping of waves, grounding you in the soft sands of pure relaxation. You’ll find an instantaneous uplift, letting the fragrance weave its magic as the perfect accompaniment to your daily moments of reflection and rejuvenation. Let Ocean Breeze transform your space into an oasis of peace and restore your connection to nature's purest moments.

    Spiced Oat Milk

    Top: Cinnamon, Lemon Peel
    Middle: Oat, Brown Sugar, Molasses
    Base: Milk, Musk, Praline

    Envelop yourself in the comforting scent of Spiced Oat Milk. Top notes of captivating cinnamon and zesty lemon peel dance a lively waltz, while at the heart, the cozy blend of oats, brown sugar, and molasses whispers stories of hearth and home. Bring it all together with creamy milk, sultry musk, and delectable praline – a symphony of tranquility and indulgence that will linger on and invite you to get lost in the moment. Welcome the day, or let it come to a serene close, with the nourishment of Spiced Oat Milk – your olfactory escape to comfort and contentment.

    Bohemian Rose

    Top: Basil, Grapefruit
    Middle: Rose, Magnolia
    Base: Patchouli

    Set the scene for an invigorating self-care experience with Bohemian Rose. The crisp, awakening notes of basil and grapefruit dance in the air, followed by the soft embrace of rose and magnolia to soothe your senses. As the fragrance takes you on a sensory journey, the earthy base of patchouli infuses your space with a grounding warmth. A perfect companion for elegant self-care rituals, this fragrance elevates any ambiance, inviting you to unwind and nurture yourself. Embrace tranquility in every flicker of its artisanal flame, and let your home become a sanctuary for your soul.


    Mango Coconut

    Top: Orange, Pineapple
    Middle: Peach, Mango
    Base: Sugar, Coconut Milk

    Embark on a sensory journey to the shores of a blissful tropical paradise with our Mango Coconut fragrance. Opening with the uplifting zest of orange and pineapple, it seamlessly transitions to the juicy accord of peach and mango. As the aroma unfolds, a sweet base of sugar and luxuriously creamy coconut milk lingers, creating an ambience that's both refreshing and indulgent. Evoking vibrant island vibes, Mango Coconut brings the essence of your dreamy beach escape right to your home. Set the mood, breathe in the harmony of the aromatic blend, and feel the relaxation of a vacay day, every day.

    Blackberry Vanilla

    Top: Black Cherry
    Middle: Raspberry, Strawberry, Plum
    Base: Musk, Vanilla, Sugar

    Indulge your senses in a symphony of sweetness with Blackberry Vanilla, a fragrance that captures the essence of rich, ripe berries and smooth, creamy vanilla. As the top notes of luscious black cherry draw you in, you are then embraced by the heart of succulent raspberry, sassy strawberry, and lush plum. The journey concludes with a warm, inviting base of musk and sugared vanilla, leaving a trail of pure comfort and delight. Whether you're dreaming of a cozy evening in or looking to add a touch of allure to your daily routine, Blackberry Vanilla is your perfect companion.


    Balsam + Cedar

    Top: Eucalyptus
    Middle: Cedar, Moss, and Bayberry
    Base: Fraser Fur, Patchouli, Incense

    A symphony of the forest, it opens with brisk top notes of eucalyptus, instantly breathing life into your space. The heart of aromatic cedar, moss, and bayberry is an invitation to wander among the woodlands, while the earthy base of fraser fir and patchouli grounds the scent in nature's serenity. As the incense-infused air fills your room, you'll find in this bottle the peace and grandeur of a storied evergreen, encapsulating the essence of the holiday spirit. Experience the magic today and transform your home into a haven of enchantment.


    Oakmoss + Amber

    Top: Sage, Orange, Grapefruit
    Middle: Lavender
    Base: Amber, Tonka Bean, Oakmoss

    Step into a world where deep earthy scents entwine—Oakmoss and Amber, a fragrance that whispers sophistication. A complex symphony of notes begins with the fresh aroma of sage, sparking a crisp vitality that melds into the soothing warmth of lavender. As the scent settles, the fusion of amber, tonka bean, and oakmoss creates a rich, grounding blend that lingers with a seductive hint. Perfect for the modern individual who cherishes an air of indulgent elegance. Thread your surroundings with this fragrance, an olfactory masterpiece that turns any space into a testament of timeless charm and poise.

    Before Lighting

    • Before burning, always trim a cotton wick to 1/4" and 1/8" - 3/16" for a wood wick.
    • Keep the wax pool clear of wick trimmings, matches, and debris at all times.

    While Burning

    • Keep within sight
    • Keep away from flammable objects
    • Keep away from children and pets

    The Droolworthy Details

    Personalize your beloved dogs' name + dates, and light this beautiful candle whenever you think of them.

    Our coconut soy wax candle is clean-burning, biodegradable, and natural. A vegan blend of natural apricot, coconut, soy. The wax is toxin-free, paraben-free, phthalate-free, and comes from renewable sources. The entire blend utilizes only FDA-approved waxes. The wood wick is eco-friendly and made from FSC Certified Wood.

    • 11 oz
    • Burn time is about 50+ hours
    • Natural off-white coconut soy blended wax
    • No dyes
    • Frosted glass + Wood lid
    • Hand-poured in the USA

    Fragrances

    Cactus Flower + Jade

    Top: Aloe, Agave
    Middle: Green Leaves, Green Floral, Chrysanthemum
    Base: Patchouli

    Dive into the desert oasis of our Cactus Flower + Jade fragrance, the fragrance brings the endless sky and boundless landscape right to you. Energize your space with the sparkling top notes of aloe and agave, invigorating your senses with the crisp natural essences at the heart—evergreen leaves and Chrysanthemum in full bloom. But it's the earthy patchouli at the base that grounds this scent, capturing the essence of a cactus's resilient beauty. Seize the day and embrace the vibrancy—let Cactus Flower be the invisible accessory that sets the mood of your personal haven.


    Lemon Verbena

    Top: Lemon, Sugar, Lemon Peel
    Middle: Lemon Verbena, Lemongrass
    Base: Light Musk, Benzoin

    Embrace the crisp essence of energizing morning freshness captured in our Lemon Verbena fragrance. Start your day the invigorating way with top notes of zesty lemon and sweetened sugar, perfectly balanced with the fresh allure of lemongrass. As your day unfolds, feel the invigorating aroma of lemon verbena entwine with light musk and the gentle warmth of benzoin. Each layer of Lemon Verbena is a morning ritual, elevating your senses and instilling a bright, unstoppable spirit.

    Ocean Breeze

    Top: Sea Salt, Bergamot
    Middle: Mint, Magnolia
    Base: Marine, Juniper, Light Musk

    Experience the serenity of a coastal escape with our Ocean Breeze fragrance, the essence of which dances on the air like a gentle morning sea breeze. Top notes of zesty bergamot and crystalline sea salt awaken the senses, leading you into a calming mist of magnolia's fresh floral embrace and the cool refreshing undercurrent of mint. The journey concludes with base notes of juniper and a hint of light musk that echo the tranquil lapping of waves, grounding you in the soft sands of pure relaxation. You’ll find an instantaneous uplift, letting the fragrance weave its magic as the perfect accompaniment to your daily moments of reflection and rejuvenation. Let Ocean Breeze transform your space into an oasis of peace and restore your connection to nature's purest moments.

    Spiced Oat Milk

    Top: Cinnamon, Lemon Peel
    Middle: Oat, Brown Sugar, Molasses
    Base: Milk, Musk, Praline

    Envelop yourself in the comforting scent of Spiced Oat Milk. Top notes of captivating cinnamon and zesty lemon peel dance a lively waltz, while at the heart, the cozy blend of oats, brown sugar, and molasses whispers stories of hearth and home. Bring it all together with creamy milk, sultry musk, and delectable praline – a symphony of tranquility and indulgence that will linger on and invite you to get lost in the moment. Welcome the day, or let it come to a serene close, with the nourishment of Spiced Oat Milk – your olfactory escape to comfort and contentment.

    Bohemian Rose

    Top: Basil, Grapefruit
    Middle: Rose, Magnolia
    Base: Patchouli

    Set the scene for an invigorating self-care experience with Bohemian Rose. The crisp, awakening notes of basil and grapefruit dance in the air, followed by the soft embrace of rose and magnolia to soothe your senses. As the fragrance takes you on a sensory journey, the earthy base of patchouli infuses your space with a grounding warmth. A perfect companion for elegant self-care rituals, this fragrance elevates any ambiance, inviting you to unwind and nurture yourself. Embrace tranquility in every flicker of its artisanal flame, and let your home become a sanctuary for your soul.


    Mango Coconut

    Top: Orange, Pineapple
    Middle: Peach, Mango
    Base: Sugar, Coconut Milk

    Embark on a sensory journey to the shores of a blissful tropical paradise with our Mango Coconut fragrance. Opening with the uplifting zest of orange and pineapple, it seamlessly transitions to the juicy accord of peach and mango. As the aroma unfolds, a sweet base of sugar and luxuriously creamy coconut milk lingers, creating an ambience that's both refreshing and indulgent. Evoking vibrant island vibes, Mango Coconut brings the essence of your dreamy beach escape right to your home. Set the mood, breathe in the harmony of the aromatic blend, and feel the relaxation of a vacay day, every day.

    Blackberry Vanilla

    Top: Black Cherry
    Middle: Raspberry, Strawberry, Plum
    Base: Musk, Vanilla, Sugar

    Indulge your senses in a symphony of sweetness with Blackberry Vanilla, a fragrance that captures the essence of rich, ripe berries and smooth, creamy vanilla. As the top notes of luscious black cherry draw you in, you are then embraced by the heart of succulent raspberry, sassy strawberry, and lush plum. The journey concludes with a warm, inviting base of musk and sugared vanilla, leaving a trail of pure comfort and delight. Whether you're dreaming of a cozy evening in or looking to add a touch of allure to your daily routine, Blackberry Vanilla is your perfect companion.


    Balsam + Cedar

    Top: Eucalyptus
    Middle: Cedar, Moss, and Bayberry
    Base: Fraser Fur, Patchouli, Incense

    A symphony of the forest, it opens with brisk top notes of eucalyptus, instantly breathing life into your space. The heart of aromatic cedar, moss, and bayberry is an invitation to wander among the woodlands, while the earthy base of fraser fir and patchouli grounds the scent in nature's serenity. As the incense-infused air fills your room, you'll find in this bottle the peace and grandeur of a storied evergreen, encapsulating the essence of the holiday spirit. Experience the magic today and transform your home into a haven of enchantment.


    Oakmoss + Amber

    Top: Sage, Orange, Grapefruit
    Middle: Lavender
    Base: Amber, Tonka Bean, Oakmoss

    Step into a world where deep earthy scents entwine—Oakmoss and Amber, a fragrance that whispers sophistication. A complex symphony of notes begins with the fresh aroma of sage, sparking a crisp vitality that melds into the soothing warmth of lavender. As the scent settles, the fusion of amber, tonka bean, and oakmoss creates a rich, grounding blend that lingers with a seductive hint. Perfect for the modern individual who cherishes an air of indulgent elegance. Thread your surroundings with this fragrance, an olfactory masterpiece that turns any space into a testament of timeless charm and poise.
    Before Lighting

    • Before burning, always trim a cotton wick to 1/4" and 1/8" - 3/16" for a wood wick.
    • Keep the wax pool clear of wick trimmings, matches, and debris at all times.

    While Burning

    • Keep within sight
    • Keep away from flammable objects
    • Keep away from children and pets

    Production Time

    All products are made to order. 

    We practice slow fashion, saint style.
    We want to be remembered for the quality of our products, not the waste we leave behind. So we choose to deliver only made-to-order products and carry zero inventory. This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Thank you for making thoughtful purchasing decisions!

    We take about 3–8 business days to create apparel products (t-shirts etc.) and 3–5 business days for non-apparel (mugs, decal, hats, home etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. Often our products are shipped within 5 business days or less! 

    If you are purchasing our products as gifts or for a holiday, we advise to order well in advance to guarantee a timely arrival.

    Shipping Delivery Times After Production

    We are happy to ship worldwide! Orders will have shipping added at checkout. You can get an estimate on shipping rates before confirming your order.

    Shipping carriers may experience delays that are beyond the estimated arrival date. Lucy + Norman has no control over shipping carrier delays. All delivery timelines listed at checkout are estimates only and may vary.

    Multiple Products

    If you order multiple products, they may be shipped separately and may arrive separately at different times.

    An example would be if you order a t-shirt, a mug and a print. The shirts are mailed in poly bags, mugs are boxed, and prints are shipped in durable tubes so they may all be shipped separately.

    If you order multiple t-shirts, they may ship separately as well due to when they are printed.

    Customs, Taxes + Tarrifs

    We do our best to have your product made and shipped closest to wherever you are with our worldwide partners. Buyers are responsible for any customs, duties, taxes and tarrifs that may apply upon arrival. Delays due to customs are unfortunately out of our control.

    Due to frequent changes and unpredictable enforcement, we don't collect duties at checkout—the customer is solely responsible for import duties, if they are collected. 

    Here's what you need to know:

    Right now, some parcels may be subject to additional duties or taxes upon arrival, depending on how local customs officers choose to process the shipment. This means that: 

    • You may or may not be charged tariffs—it varies case by case.  
    • Some parcels are being returned to sender without clear reason or explanation. 

    In practice, small parcels often arrive without extra steps for the customer, and return to sender is unlikely.

    Thank you for your patience and understanding as we navigate this together. 

    Refunds + Returns

    We want you to be happy with your new purchase! If our product does not meet your expectation, please contact us within 5 days of receiving your item and we will do our absolute best to make you happy.

    We do not accept returns unless it is due to a manufacturing defect.We only replace items if they are defective or damaged, not for a wrong size ordered. 

    Please email us photos of the product, with details of the defect. If the measurements are wrong to the size ordered, take a photo with a measuring tape next to it and the label. Sometimes products can be accidentally labeled wrong. We may need photos of the shipping label as well in some cases.

    Items that are replaced will be identical to the original order and have the same design unless it is determined by Lucy + Norman that a change would be beneficial.

    Damaged During Shipping

    If your item(s) are damaged during shipping, please notify us within 5 business days. Please email us a photo for verification. 

    Lost Package

    If a package is lost in transit, please contact us no later than 30 days after the estimated delivery date. Delays due to customs is unfortunately out of our control.

    EU Warranty + Compliance

    Age restrictions: For adults
    EU Warranty: 2 years
    Other compliance information: Meets the EU REACH requirements.

    In compliance with the General Product Safety Regulation (GPSR), Lucy and Norman and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com. 

    The Droolworthy Details

    Personalize your beloved dogs' name + dates, and light this beautiful candle whenever you think of them.

    Our coconut soy wax candle is clean-burning, biodegradable, and natural. A vegan blend of natural apricot, coconut, soy. The wax is toxin-free, paraben-free, phthalate-free, and comes from renewable sources. The entire blend utilizes only FDA-approved waxes. The wood wick is eco-friendly and made from FSC Certified Wood.

    • 11 oz
    • Burn time is about 50+ hours
    • Natural off-white coconut soy blended wax
    • No dyes
    • Frosted glass + Wood lid
    • Hand-poured in the USA

    Fragrances

    Cactus Flower + Jade

    Top: Aloe, Agave
    Middle: Green Leaves, Green Floral, Chrysanthemum
    Base: Patchouli

    Dive into the desert oasis of our Cactus Flower + Jade fragrance, the fragrance brings the endless sky and boundless landscape right to you. Energize your space with the sparkling top notes of aloe and agave, invigorating your senses with the crisp natural essences at the heart—evergreen leaves and Chrysanthemum in full bloom. But it's the earthy patchouli at the base that grounds this scent, capturing the essence of a cactus's resilient beauty. Seize the day and embrace the vibrancy—let Cactus Flower be the invisible accessory that sets the mood of your personal haven.


    Lemon Verbena

    Top: Lemon, Sugar, Lemon Peel
    Middle: Lemon Verbena, Lemongrass
    Base: Light Musk, Benzoin

    Embrace the crisp essence of energizing morning freshness captured in our Lemon Verbena fragrance. Start your day the invigorating way with top notes of zesty lemon and sweetened sugar, perfectly balanced with the fresh allure of lemongrass. As your day unfolds, feel the invigorating aroma of lemon verbena entwine with light musk and the gentle warmth of benzoin. Each layer of Lemon Verbena is a morning ritual, elevating your senses and instilling a bright, unstoppable spirit.

    Ocean Breeze

    Top: Sea Salt, Bergamot
    Middle: Mint, Magnolia
    Base: Marine, Juniper, Light Musk

    Experience the serenity of a coastal escape with our Ocean Breeze fragrance, the essence of which dances on the air like a gentle morning sea breeze. Top notes of zesty bergamot and crystalline sea salt awaken the senses, leading you into a calming mist of magnolia's fresh floral embrace and the cool refreshing undercurrent of mint. The journey concludes with base notes of juniper and a hint of light musk that echo the tranquil lapping of waves, grounding you in the soft sands of pure relaxation. You’ll find an instantaneous uplift, letting the fragrance weave its magic as the perfect accompaniment to your daily moments of reflection and rejuvenation. Let Ocean Breeze transform your space into an oasis of peace and restore your connection to nature's purest moments.

    Spiced Oat Milk

    Top: Cinnamon, Lemon Peel
    Middle: Oat, Brown Sugar, Molasses
    Base: Milk, Musk, Praline

    Envelop yourself in the comforting scent of Spiced Oat Milk. Top notes of captivating cinnamon and zesty lemon peel dance a lively waltz, while at the heart, the cozy blend of oats, brown sugar, and molasses whispers stories of hearth and home. Bring it all together with creamy milk, sultry musk, and delectable praline – a symphony of tranquility and indulgence that will linger on and invite you to get lost in the moment. Welcome the day, or let it come to a serene close, with the nourishment of Spiced Oat Milk – your olfactory escape to comfort and contentment.

    Bohemian Rose

    Top: Basil, Grapefruit
    Middle: Rose, Magnolia
    Base: Patchouli

    Set the scene for an invigorating self-care experience with Bohemian Rose. The crisp, awakening notes of basil and grapefruit dance in the air, followed by the soft embrace of rose and magnolia to soothe your senses. As the fragrance takes you on a sensory journey, the earthy base of patchouli infuses your space with a grounding warmth. A perfect companion for elegant self-care rituals, this fragrance elevates any ambiance, inviting you to unwind and nurture yourself. Embrace tranquility in every flicker of its artisanal flame, and let your home become a sanctuary for your soul.


    Mango Coconut

    Top: Orange, Pineapple
    Middle: Peach, Mango
    Base: Sugar, Coconut Milk

    Embark on a sensory journey to the shores of a blissful tropical paradise with our Mango Coconut fragrance. Opening with the uplifting zest of orange and pineapple, it seamlessly transitions to the juicy accord of peach and mango. As the aroma unfolds, a sweet base of sugar and luxuriously creamy coconut milk lingers, creating an ambience that's both refreshing and indulgent. Evoking vibrant island vibes, Mango Coconut brings the essence of your dreamy beach escape right to your home. Set the mood, breathe in the harmony of the aromatic blend, and feel the relaxation of a vacay day, every day.

    Blackberry Vanilla

    Top: Black Cherry
    Middle: Raspberry, Strawberry, Plum
    Base: Musk, Vanilla, Sugar

    Indulge your senses in a symphony of sweetness with Blackberry Vanilla, a fragrance that captures the essence of rich, ripe berries and smooth, creamy vanilla. As the top notes of luscious black cherry draw you in, you are then embraced by the heart of succulent raspberry, sassy strawberry, and lush plum. The journey concludes with a warm, inviting base of musk and sugared vanilla, leaving a trail of pure comfort and delight. Whether you're dreaming of a cozy evening in or looking to add a touch of allure to your daily routine, Blackberry Vanilla is your perfect companion.


    Balsam + Cedar

    Top: Eucalyptus
    Middle: Cedar, Moss, and Bayberry
    Base: Fraser Fur, Patchouli, Incense

    A symphony of the forest, it opens with brisk top notes of eucalyptus, instantly breathing life into your space. The heart of aromatic cedar, moss, and bayberry is an invitation to wander among the woodlands, while the earthy base of fraser fir and patchouli grounds the scent in nature's serenity. As the incense-infused air fills your room, you'll find in this bottle the peace and grandeur of a storied evergreen, encapsulating the essence of the holiday spirit. Experience the magic today and transform your home into a haven of enchantment.


    Oakmoss + Amber

    Top: Sage, Orange, Grapefruit
    Middle: Lavender
    Base: Amber, Tonka Bean, Oakmoss

    Step into a world where deep earthy scents entwine—Oakmoss and Amber, a fragrance that whispers sophistication. A complex symphony of notes begins with the fresh aroma of sage, sparking a crisp vitality that melds into the soothing warmth of lavender. As the scent settles, the fusion of amber, tonka bean, and oakmoss creates a rich, grounding blend that lingers with a seductive hint. Perfect for the modern individual who cherishes an air of indulgent elegance. Thread your surroundings with this fragrance, an olfactory masterpiece that turns any space into a testament of timeless charm and poise.
    Before Lighting

    • Before burning, always trim a cotton wick to 1/4" and 1/8" - 3/16" for a wood wick.
    • Keep the wax pool clear of wick trimmings, matches, and debris at all times.

    While Burning

    • Keep within sight
    • Keep away from flammable objects
    • Keep away from children and pets

    Production Time

    All products are made to order. 

    We practice slow fashion, saint style.
    We want to be remembered for the quality of our products, not the waste we leave behind. So we choose to deliver only made-to-order products and carry zero inventory. This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Thank you for making thoughtful purchasing decisions!

    We take about 3–8 business days to create apparel products (t-shirts etc.) and 3–5 business days for non-apparel (mugs, decal, hats, home etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. Often our products are shipped within 5 business days or less! 

    If you are purchasing our products as gifts or for a holiday, we advise to order well in advance to guarantee a timely arrival.

    Shipping Delivery Times After Production

    We are happy to ship worldwide! Orders will have shipping added at checkout. You can get an estimate on shipping rates before confirming your order.

    Shipping carriers may experience delays that are beyond the estimated arrival date. Lucy + Norman has no control over shipping carrier delays. All delivery timelines listed at checkout are estimates only and may vary.

    Multiple Products

    If you order multiple products, they may be shipped separately and may arrive separately at different times.

    An example would be if you order a t-shirt, a mug and a print. The shirts are mailed in poly bags, mugs are boxed, and prints are shipped in durable tubes so they may all be shipped separately.

    If you order multiple t-shirts, they may ship separately as well due to when they are printed.

    Customs, Taxes + Tarrifs

    We do our best to have your product made and shipped closest to wherever you are with our worldwide partners. Buyers are responsible for any customs, duties, taxes and tarrifs that may apply upon arrival. Delays due to customs are unfortunately out of our control.

    Due to frequent changes and unpredictable enforcement, we don't collect duties at checkout—the customer is solely responsible for import duties, if they are collected. 

    Here's what you need to know:

    Right now, some parcels may be subject to additional duties or taxes upon arrival, depending on how local customs officers choose to process the shipment. This means that: 

    • You may or may not be charged tariffs—it varies case by case.  
    • Some parcels are being returned to sender without clear reason or explanation. 

    In practice, small parcels often arrive without extra steps for the customer, and return to sender is unlikely.

    Thank you for your patience and understanding as we navigate this together. 

    Refunds + Returns

    We want you to be happy with your new purchase! If our product does not meet your expectation, please contact us within 5 days of receiving your item and we will do our absolute best to make you happy.

    We do not accept returns unless it is due to a manufacturing defect.We only replace items if they are defective or damaged, not for a wrong size ordered. 

    Please email us photos of the product, with details of the defect. If the measurements are wrong to the size ordered, take a photo with a measuring tape next to it and the label. Sometimes products can be accidentally labeled wrong. We may need photos of the shipping label as well in some cases.

    Items that are replaced will be identical to the original order and have the same design unless it is determined by Lucy + Norman that a change would be beneficial.

    Damaged During Shipping

    If your item(s) are damaged during shipping, please notify us within 5 business days. Please email us a photo for verification. 

    Lost Package

    If a package is lost in transit, please contact us no later than 30 days after the estimated delivery date. Delays due to customs is unfortunately out of our control.

    EU Warranty + Compliance

    Age restrictions: For adults
    EU Warranty: 2 years
    Other compliance information: Meets the EU REACH requirements.

    In compliance with the General Product Safety Regulation (GPSR), Lucy and Norman and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com.